FSP Back Office · for South African financial services firms

Records of advice, FICA packs and review packs, done by agents.

Onboarding and FICA, records of advice, annual review packs, commission reconciliation and re-keying the same client into three platforms eat one to two people's week. And the FSCA has signalled that under COFI a signed record of advice will not be enough: the file will have to show why the advice suited the client.

Start with Phase 0

The first 10 hours of Phase 0 are free while the promotion runs: a first call, a confidential log and written findings you keep, with no obligation to continue.

What we do about it

We build agents that prepare the FICA pack, draft the record of advice from the meeting, assemble the review pack and reconcile commission, inside your own systems, with an adviser approving every output.

The decisions in front of you

  1. Which workflows go to agents first: onboarding and FICA, records of advice, review packs or commission.
  2. Which steps an adviser approves before anything reaches a client or a platform. We start with all of them.
  3. Where client data lives and who can see it, agreed with your compliance officer before we build.

What firms ask us first

Does an adviser still sign the record of advice?
Yes. The agent drafts it, the adviser reviews and approves it, and the audit log shows who approved what.
Our client data has to stay under our control.
The agents work inside your own systems, read-only to start, and your compliance officer signs off the record-keeping design.
Will this replace our administrators?
It takes the re-typing and first drafts off their desks, so the same team can look after more clients. Two of your people are trained to run it.
What will it cost?
From R285 000 excl. VAT, for firms up to 15 people; R420 000 for 16 to 50. Your fixed fee is in your Phase 0 findings, before anything is built.

Who it is for

Independent advice practices
Onboarding and FICA packs, from the first email to the platform submission.
Wealth practices running annual reviews
Review packs assembled from the platforms, ready for the adviser to check.
Practices on several product platforms
Each client captured once and carried into every platform, with a person checking before it is saved.
Practices paid on commission and fees
Commission and fee statements reconciled against what you expected to be paid.

How it runs

  1. Phase 0 · Information gatheringA first call, your confidential log, an engineer at your office and written findings you keep.
  2. Phase 1 · DevelopShadow the team, map the workflows, design the data flow, build the first agents and test them on 30 to 50 of your past files.
  3. Phase 2 · ImplementRun the agents beside your staff on live work, fix every miss, then reduce the checking on the low-risk steps.
  4. Phase 3 · Hand overTrain two operators, hand over every account and document, and sign off against the acceptance test.

How you know it worked

Agreed hours saved per week on the chosen workflows, measured against the baseline taken in Phase 0.

  • Fixed price in three phases: develop, implement and hand over. Paid in full when you accept the proposal, then released in equal set amounts across the timeline, like a construction project.
  • Code, prompts, accounts and documentation are in your company's name from the start of Phase 1.
  • The monthly run fee is optional and cancellable on 30 days' notice (Investment Models: 12-month minimum). Handover is built so you never need it.

Background reading: Moonstone on the FSCA's view of the COFI advice file (15 Oct 2026)

Start with Phase 0

Three questions, then pick a time for a 30-minute first call. We tell you honestly whether FSP Back Office is the right fit, or whether you need anything at all.

  1. First call30 minutes, online.
  2. Your log10 minutes, private.
  3. Office visit3 to 4 hours with your team.
  4. FindingsYours to keep. One fixed price if it is worth building.
Start with Phase 0