What you pay for
Makhathini Global (Pty) Ltd, trading as MAKGLOBAL, designs, builds and hands over AI agents and automation for businesses, mainly South African financial services firms. Our packages are professional services delivered in three phases (develop, implement, hand over) for one fixed fee, with an optional monthly run service afterwards. We do not sell physical goods or software subscriptions.
Every project is set out in a written proposal and governed by the agreement you sign for it. This policy explains how refunds and cancellations work in general. If your signed agreement says something different, the signed agreement applies.
How you pay
When you accept a proposal, we send an invoice for the full fixed fee, in South African rand. You accept the proposal and pay on a secure page on this site, either:
- online, by card or instant EFT through Paystack, our payment provider (we never see or store your card details); or
- by bank transfer to the account on the invoice, with the invoice number as the reference.
The fee is paid once, in full. It is then released to MAKGLOBAL in equal set amounts across the project timeline, like a construction project; the amounts and dates are in your proposal. We send a receipt for every payment.
Phase 0 and the free hours
Phase 0, including the 10 free hours when they apply, is not invoiced. You can stop at any time without paying anything, and you keep the written findings either way.
Cancelling before work starts
If you cancel in writing after paying but before Phase 1 starts, we refund the fee in full, less any third-party costs we have already paid on your behalf with your approval (for example cloud accounts or licences set up in your company’s name). We list any deduction with its receipt.
Cancelling a project
You may cancel a project at any time by telling us in writing. When you do:
- we stop work on the date we receive your notice;
- amounts of the fee already released to us for the timeline up to that date are not refundable, because they pay for work already done;
- we refund the part of the fee that has not yet been released, less third-party costs already committed for you; and
- we hand over everything built and written for you up to that date, in your company’s name.
If the work does not pass the acceptance test
Before Phase 1 starts, we agree an acceptance test with you that defines what “working” means. The work is done when it passes that test. How we put things right if it does not is set out in your signed agreement.
The monthly run service
The run service after handover is optional and billed monthly in advance. You can cancel it on 30 days’ written notice; Investment Models has a 12-month minimum. Months already started are not refunded, and nothing is billed after the notice period ends.
Duplicate or wrong payments
If you pay the same invoice twice, pay more than the invoice, or pay us by mistake, we refund the extra amount in full once it has reached our account. Payment provider fees are never deducted from a refund of a payment made in error.
How to ask for a refund or cancel
Email hello@makglobal.africa from the address on your invoice, with the invoice number and what you would like us to do. We confirm we have received it within two working days and give you our decision, with the amount and how we worked it out, within five working days.
How refunds are paid
We pay approved refunds within ten working days of our decision:
- for online payments, back to the card or account you paid from, through Paystack. Your bank may take a few more days to show it; and
- for bank transfers, by EFT to your company’s bank account, after we confirm the account details with you by phone.
Please contact us before disputing a card payment with your bank. We can usually resolve it faster.
If we cancel
If we cannot start or finish a project for reasons on our side, we refund every amount not yet released to us, and we hand over the work done so far.
Your rights under the law
Nothing in this policy limits a right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act where they apply to you. Our details are on the terms of use page, and how we handle personal information is in our privacy notice.
Changes to this policy
We may update this policy from time to time. The version on this page on the date you accept a proposal is the one that applies to that project.
Questions about paying or refunds: hello@makglobal.africa